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Contact us
Customer Care: 9am – 6pm (7 Days a Week)
- Telephone: 0845 241 4285 or +44 (0)20 7101 6570 from mobiles or if overseas.
- Email: customercare@thesunprepaid.co.uk
Manage Your Money, Move Your Money, Balance Enquiries and Exchange Rates: 24 Hours
- Log-in Online: Log-in and choose ‘eccount Summary’ or ‘Move Money’ tabs
- Call our Automated Telephone Line: 0845 225 0043 or 020 7070 4905, or call +44 (0)20 0101 1105 if overseas.
- Text us: Use the convenient Text services in Manage Your Money.
Block Card, Unblock Card: 24 Hours
- Log-in Online: Log-in and choose ‘eccount Summary’ tab
- Call our Automated Telephone Line: 0845 225 0043 or 020 7070 4905, or call +44 (0)20 7101 6599 if overseas.
- Text us: Use the convenient Text services in Your Prepaid Card..
Lost or Stolen Cards: 24 Hours
- Call 0845 241 4278 or +44 (0)20 7101 6599 from a mobile or overseas.
For Mail:
Tuxedo MoneyPlus (The Sun)
PO BOX 49777,
LONDON, WC2E 7WZ
Customer Tools
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