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Customer Tools

Contact us by SMS to:

• Block / unblocks card(s)
• Move money
• Check card / eccount balance


Find out how

Contact us by phone to:

• Block / unblock card(s)
• Move money
• Check card / eccount balance
• Check exchange rates


Find out how

Lost or Stolen Cards?

24 Hour service

Call 0845 241 4278 or +44 (0)20 7101 6599  from a mobile or overseas.

MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated. The Sun MasterCard Prepaid Card is issued by Newcastle Building Society ('NBS') pursuant to licence by MasterCard International. NBS is authorised & regulated by the Financial Services Authority as an issuer of e-money (registration no. 156058).